There are different approaches a user can use to cancel eHarmony subscription! eHarmony is a dating app which uses artificial intelligence to look out for potential matches for its users. The eHarmony dating platform has around 10 million active users, 750,000 of which are paying subscribers. And thus, the importance of knowing how to cancel eHarmony subscription.
You can turn off your account’s automatic renewal feature and by doing so, your subscription will expire at the end of its term. Keep in mind that once your subscription expires, you will lose the ability to read and write custom messages with matches and view their photos. So, before turning it off, we ask that you consider giving our unique process the opportunity and time to work for you.
How to cancel eHarmony subscription manually
Cancel eHarmony online
- Log into your eHarmony account via eHarmony website on eharmony.com
- Click on your profile picture in the top bar.
- Select “Account Settings”
- Click on “Billing”.
- Scroll down until you reach the “Subscription Status” section.
- Click on “Cancel My Subscription”.
- Follow the instructions.
Cancel eHarmony from iTunes
If you signed up to eHarmony and paid for your subscription via iTunes, you need to cancel your membership through this platform.
- Enter Settings on your phone or tablet.
- Click on “iTunes and App Store”.
- Enter the “Subscriptions” menu and select “eHarmony”.
- Scroll down until you reach the “Cancel Subscription” options. Tap it and then confirm.
If your device uses an older version of iOS, you also need to move the “Auto-Renewal” slide to the “off” position.
Cancel eHarmony via email
- Send an email to support@eharmony.com, requesting the company to cancel your subscription.
- Include your account information in the email.
- You should receive an email confirmation after several days.
What to Know Before you Cancel your eHarmony Subscription
For subscriptions purchased on the web, turn the automatic renewal off by following the steps below:
- Log into your account
- Click on the down-arrow next to your portrait at the top of the screen to open the dropdown menu
- Click the “Data & settings’ link
- Click on “Amend subscription”
- Enter your password for verification
- Read through the details about canceling your auto-renewal and click the link at the bottom of the page to begin the cancellation process. This button will only turn off the automatic renewal feature – your current subscription will still run its full term. (IF YOU HAVE REMAINING PAYMENTS, YOU WILL STILL BE CHARGED THOSE PAYMENTS.)
- Go through to the confirmation page
For subscriptions purchased through iTunes (Apple)
Apple does not provide developers with direct access to manage subscriptions purchased through iTunes. All subscriptions purchased through Apple must be managed through your iTunes subscription settings. We recommend reaching out to Apple directly if you need assistance with updating your renewal.
Can I suspend my eHarmony subscription instead of canceling it?
Suspending your eHarmony account rather than cancel it is possible but this is limited to your geographical location. For example, you will not be able to can suspend eHarmony subscription if you are outside New York state. If you’re not from New York, but want to pause your subscription, your best option is to turn off automatic account renewal. You can do so by clicking on the “Amend subscription” in the “Data and settings” section.
Does eHarmony offer a refund after I cancel my subscription?
Most subscription plans do not offer a refund upon cancelation. Once you cancel your subscription, you will have access to all paid features until the end of the billing cycle. If you’re a Singles Service member, you have three days to request a refund after the new billing cycle begins. If the account is canceled due to the disability or death of the owner, the company is willing to provide a refund.
