Facebook Job Application: Facebook Learning And Development Operations Lead

Apply For Facebook Learning And Development Operations Lead – Facebook is seeking a People Operations Lead for the Learning & Development Operations team. This position requires strong vendor management, people management and solid organizational and analysis skills. Proficiency with learning management systems is highly desired, and experience in Human Resources is a must.

This role will be leading the Operations team in supporting our global Onboarding, Learning & Development, and Diversity teams. The person in this role will make an impact by driving all aspects of the operational strategy. This role will also work closely with other key cross functional partners including the Onboarding/L&D, Diversity, People Growth, Compliance, Legal, Recruiting, ERG, L&D, HRBP, and People Analytics teams.

Responsibilities

Partner with Learning & Development, and other client partner teams in delivering operational strategy.
Lead and manage vendor teams in coordinating programs and other operational activities.
Define KPIs for measuring the success of operational support and report quarterly on performance to SLAs and to KPIs.
Drive efficiency, customer satisfaction, and cost effectiveness of vendor support model.
Leverage industry best practices to influence and drive operational improvements.
Identify opportunities across Facebook to scale the learning operations model across the company.
Manage and escalate risk and collaborate with cross-functional partners on resolution.
Proactively identify and communicate business issues.
Make recommendations on program changes and conduct cost/benefit analysis of potential improvements.
Improve and drive requirements for system improvements to eliminate manual processes.
Develop and ensure operating procedures for programs supported by global team.
Manage up to 3-5 direct reports.
Manage remote staff and drive consistency of global processes

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Minimum Qualifications

Bachelors Degree or High School Diploma/GED and 4+ years of operations experience.
3+ years of experience working with HR systems.
7+ years of experience in HR, IT, or Finance.
5+ years of People Management experience including building, leading, and evolving high performing teams.

Preferred Qualifications

Experience with HR or Learning & Development systems, including HRIS and LMS.
Experience in strategic thought leadership, stakeholder management, change management and collaboration across an organization.
Ability to deal with ambiguity, and to understand and react to changing priorities even when not all information is available.
Ability to influence, communicate, and present at all levels of the organization.
Ability to prioritize and set multiple priorities with influencing partners.
Project management, process improvement, and leadership of cross-functional teams to make an impact and deliver work on time.
Analytical, problem solving and troubleshooting abilities.
Experience in MS Office (Word, Excel, Outlook, PowerPoint, Access)
Experience working with or in support of diverse communities.